Return, Exchange, and Refund Policy
Refund and Exchange
- We offer a hassle-free return and exchange policy for 15 days from the date of delivery. To be eligible for a return or exchange, product(s) must be in their original condition with all tags, security tags intact.
- For a smooth return and instant exchange process, please note that all product(s) must pass our quality inspection during the reverse pickup.
- All products are secured with three security tags. To qualify for a return or refund, all tags must remain intact. Removal of any single security tag will result in the product being deemed non-returnable and non-refundable.
- Returns or exchanges will not be accepted for products due to size-related issues.
- All returned products are subject to a quality inspection upon receipt at our warehouse. If a product does not pass this inspection, it will be shipped back to the buyer. Such products will thereafter be deemed non-returnable and non-refundable.
- Exchanges are subject to stock availability and can be initiated only once per product.
- We strongly recommend recording a video while opening/unpacking your order, ensuring all stickers/labels & security tags are intact. This video will serve as proof in case of missing or damaged product(s) or parcel(s). Without video proof, it will be difficult for us to proceed with returns or refunds.
- Product(s) purchased during clearance sale, BOGO offers, exclusive discounts on products, brand collaboration promotions, or any activity/event/campaign with a free product(s) cannot be refunded, however can be exchanged.
- For hygiene reasons, we do not accept returns, refunds, or exchanges for Boxers, sunglasses, perfumes, masks, and innerwear.
Reverse Pickup Services
- We provide a reverse pickup service for your convenience. The product(s) must pass quality inspection for instant return, or exchange process. A reverse shipment is free of cost. Each order will have two reverse pickup attempts, thereafter you have to selfship ( use Indiapost to self ship because it is government owned and it is budget friendly )
- Self-ship in case of non-serviceable areas:If your Pincode is non-serviceable for reverse pickup, please self-ship the product(s) to our warehouse.
Address : 4-B-22 Vigyan Nagar, Kota, Rajasthan ; Pincode – 324005
Contact Number – 8000768488
Share the courier docket for tracking with our team. Ensure The product(s) are securely packed with the ORDER ID And registered mobile number on the packaging.
- Refund for Self-Shipping:Refunds will be processed within 48 hours of receiving the product(s) at our warehouse in unused condition, with all original tags, security tags and packaging intact, and after passing a quality check. You will receive a full refund plus up to INR 100 (in lieu of courier charges). The courier amount will be refunded to your provided bank account for Prepaid or COD orders.Note: We recommend using ‘Speed Post’ (India Post) for returns, as it is a reliable, government-owned entity with India’s largest postal network
Refunds
- Prepaid Orders:For prepaid orders, you can choose between receiving a refund via your original payment method or wallet. Once the product(s) pass our quality check at the warehouse, we will initiate the refund within 24-48 hours. Refunds to your payment method will be processed within 7-10 business days, depending on your bank’s processing times. Alternatively, if you opt for wallet credits, it will be credited instantly once the product clears the quality check.
- COD Orders:If the product(s) passes the quality check once it reaches our warehouse, the refund will be processed within 24 – 48 hours in customer bank account ( bank account details will be shared by customer on return ) or customer may also opt for wallet credits, Credits can be used for future purchases on websites or apps. It is valid for 12 months from the date you receive it.Note: Any purchases made using Credits, if and when returned, will be refunded as Credits only.
Cancellations/Modifications
Orders can be cancelled or modified (change number, address, product style or size) if they have not yet been dispatched from our warehouse. Contact us via Call us at 8000768488 or Email us at hello@craftifashion.com to request changes.
Defective/Damaged Product(s) or Parcel
- If you receive a damaged/defective/used/tags missing/security tags missing/wrong product(s), please contact our support team within 48 hours with open/unpacking video. We will arrange for a new product to be sent to you at no additional charge.
- If you receive a torn/damaged/empty parcel, please do not accept it. If you receive any unrelated product(s) or an empty parcel, you are requested to raise a query within 48 hours of delivery. We strongly recommend recording a video while you open/unpack your order, keeping all stickers/labels, security tags intact.
Terms & Conditions
- Ensure the provided bank account details are accurate as errors will not be the responsibility of Crafti lets love fashion.
- Customers must take utmost care of the product(s) while they are in their possession.
- Please check the size guide before placing an order.
- The colour of products may vary according to the customer’s screen resolution.
- For orders placed using the Cash on Delivery (COD) payment method, a cash handling charge of INR 100 will be applied per order. This charge covers the additional costs associated with processing and handling cash payments, There are no additional charges for prepaid orders. Customers who choose to pay in advance using credit/debit cards, net banking, or any other prepaid method will not incur any extra fees.
- If payment is made through third-party platforms and you have not received any updates regarding payment or cashback, please contact the respective payment platform. Crafti lets love fashion is not responsible for such scenarios.
- For prepaid orders, if you receive a delivery confirmation via SMS or email but have not received the products, please contact us within 48 hours.
- You can easily track your order status in My Account>>Track Your Order section.
Shipping Policy
- We offer free shipping on the orders sitewide.
- We process orders within 24-48 hours and ship them from Kota, Rajasthan.
- We ship PAN India and our mission is to serve every region of INDIA, ensuring accessibility to our products for all
- Order Delivery Time: In metropolitan areas, orders are delivered within 1-4 days after processing. While in the rest of INDIA, delivery takes 4-7 days after processing.
Reach Us Out
- Email Support: hello@craftifashion.com
- Call us – 8000768488
Working Hours: 10am – 6pm IST Monday to Saturday.